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Frequently Asked Questions

Customer Service

Where are you located?

Orders

What payment methods do you accept?

Do you charge sales tax?

When will my credit card be charged?

How do I change my order?

When are orders shipped?

Am I responsible for customs duties and taxes?

Do you ship outside the United States?

What shipping carriers do you offer?

How do I cancel an order?

What does TBD mean?

Returns/Exchanges

How do I return an Item?

Can I talk to a credit rep?

Can I pay my account balance online?

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